INSURANCE & REIMBURSEMENT · DUBAI SILICON OASIS
Dental insurance reimbursement, made straightforward
You pay for your care, we prepare the paperwork, and you submit your claim. Our friendly team can help you understand the steps.
We do not offer direct billing. Cover, reimbursement amounts and processing times depend on your policy and insurer.
Three simple steps
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1
You
Check your cover
Confirm your benefits with your insurer, including cover for the planned treatment and any pre-authorisation.
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2
Smile by Dr Noura
Visit us. We prepare your paperwork.
Pay the clinic directly for your care. We prepare the supporting documents for your claim.
We prepare all your documents
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3
You
Submit your claim
Send the documents through your insurer’s accepted channel. Your insurer reviews the claim and reimburses the eligible amount under your policy.
Before your visit: a quick check
A few questions can help you know what to expect.
- Does my policy include dental care and reimbursement for treatment at this clinic?
- Is the planned treatment covered, and is pre-authorisation required?
- What limits, exclusions, excess or co-payment apply?
- Which documents and submission deadline apply to my claim?
Your insurer confirms your benefits. You can ask our team for help understanding the process before deciding on treatment.
We help with the paperwork
Our clinic prepares the supporting treatment and payment documents for your claim. Let reception know that you plan to claim reimbursement and share your insurer’s document requirements.
You complete any personal or bank details requested by your insurer and submit the claim. If the insurer asks for additional clinic documentation, contact us so we can assist.
Your insurance questions
Do you offer direct billing?
No. You pay the clinic directly and then claim reimbursement from your insurer, where your policy allows it.
Can your staff help me check my policy?
Yes. Our staff can help you understand what to look for and which questions to ask. Your insurer remains responsible for confirming cover and approving claims.
Will my insurer reimburse the full amount?
This depends on your policy, the treatment and any applicable limits, exclusions or patient contribution. Confirm the eligible amount with your insurer before treatment.
Are children’s treatment, orthodontics or Invisalign covered?
Cover varies by policy and treatment. Check the specific benefit, any age restrictions and approval requirements with your insurer. Do not assume that general dental cover includes orthodontics.
How long does reimbursement take?
Your insurer sets its processing times. Ask it about the expected timeframe, required documents and how to track the claim.
What if my insurer asks for more information or declines a claim?
Ask your insurer for the reason and the next steps. Our team can help with additional clinic documents where needed. The insurer makes the coverage and reimbursement decision.
Let’s make the next step clear
Ask our team about the reimbursement process before your visit. Find us at Building A1, Lower Ground, Dubai Digital Park, Dubai Silicon Oasis.
AI-created illustrative reception scene; not a photograph of an actual patient visit. Please avoid sending medical records, insurance card images or bank details in an initial WhatsApp enquiry.
